The American Customer Satisfaction Group (ACSG) is a highly-experienced customer satisfaction company, a leader in the industry since 1987. Our team completes thousands of interviews every month. Customer satisfaction and professional marketing services - at a reasonable cost - that's what we do.
Advances in technology, even some we created, have allowed us to lower the typical cost per interview (cpi) over 300% since 2002. Today, great customer intelligence is affordable and it's quick enough to allow you to fix an issue before it becomes a problem. ACSG provides a highly experienced team that you can trust to build your brand. We can help your company be more profitable. We can give you a direct connection to your customer.
ACSG collects real time customer data from our world class contact center in California. We also use technology to allow us to reach your customers and future customers. We use highly-trained Americans to represent your brand with live operators and completely customized 800 Inbound IVR systems to gather data. We use customized kiosks and handheld devices to gather your data and deliver it to you instantly, anywhere in the world. This allows you to collect customized customer data 24/7 and see the results (not in days or weeks) but instantly online, and in real time. Great research and marketing is now affordable for small and medium sized businesses, too.
HOME
The American Customer Satisfaction Group
